Terms & Conditions.
These Terms & Conditions ("Terms") govern your access to and use of the websites, wellness assessment platform, reports, and related services (collectively, the "Services") provided by Preventa Wellness, LLC ("Preventa," "we," "us," or "our"). By accessing or using the Services, enrolling in a wellness assessment, or agreeing to receive communications from us, you agree to be bound by these Terms. If you do not agree, do not use the Services.
These Terms incorporate by reference our Privacy Policy and our SMS Terms & Consent.
1. Wellness Purpose — Not Medical Care
Preventa is a General Wellness product. The Services provide wellness insights based on retinal imagery, functional fitness, and lifestyle data. Preventa is not a medical product or medical service and does not diagnose, treat, cure, mitigate, or prevent any disease or medical condition. The Services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information provided through the Services.
2. Eligibility
The Services are intended for individuals who are at least 18 years of age. By using the Services, you represent and warrant that you are 18 or older and that the information you provide is accurate and complete.
3. Accounts & Access
- You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
- You agree to provide accurate information during enrollment and to keep it current.
- We may suspend or terminate access to the Services for conduct that violates these Terms or that we reasonably believe is harmful to Preventa, other users, or third parties.
4. SMS/Text Messaging Program
Preventa operates an SMS/text messaging program for account notifications related to your wellness assessment — including upload confirmations, report-availability alerts, appointment reminders, and account security codes.
- Consent is collected in person during enrollment at an authorized Preventa Wellness partner location. A staff member records your consent on our partner portal, where you review and check an explicit SMS opt-in box tied to the mobile number you provide. The partner portal is staff-operated and not available to the general public; there is no consumer-facing website form, keyword, or online self-service opt-in.
- You may receive up to 6 messages per month depending on your assessment activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.
- Reply STOP to any message to opt out at any time, or HELP for help.
- We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing purposes.
Full details are described in our SMS Terms & Consent.
5. Payment
Fees for assessments and services are described at the point of enrollment. Unless otherwise stated, fees are due at the time of service and are non-refundable except as required by applicable law. Where an authorized partner administers your assessment, additional partner terms may apply.
6. Acceptable Use
You agree not to: (a) use the Services for any unlawful purpose; (b) attempt to gain unauthorized access to the Services, other accounts, or our systems; (c) interfere with or disrupt the integrity or performance of the Services; (d) reverse engineer or attempt to extract source code except as permitted by law; or (e) use the Services to transmit harmful, infringing, or deceptive content.
7. Intellectual Property
The Services, including all software, algorithms, wellness models, reports, text, graphics, and trademarks, are owned by or licensed to Preventa and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your personal wellness purposes. Your assessment data remains yours; you grant us a license to process it to provide and improve the Services as described in our Privacy Policy.
8. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or that wellness insights are accurate, complete, or suitable for any particular purpose.
9. Limitation of Liability
To the maximum extent permitted by law, Preventa and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Services. Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid to us for the Services giving rise to the claim in the 12 months preceding the event.
10. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will update the "Effective Date" above and, where appropriate, notify you. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
12. Contact Us
If you have questions about these Terms, please contact us:
Preventa Wellness, LLC
5601 E Calle Camelia
Phoenix, AZ 85018
Email: support@preventawellness.com
Phone: (602) 932-2284
Website: preventawellness.com